Telecel Ghana begins data package refund for customers affected by internet outage

Telecel Ghana has initiated a data refund process for customers impacted by the nationwide network disruptions on March 14th.

In a statement posted on X, Telecel said it has received 100 percent of its lost connectivity and that its services are being restored.

“Dear cherished customer, Telecel Ghana is pleased to inform you that we [have] secured 100% of our internet capacity and services are being restored. We appreciate your patience and understanding during this period.

“Please be assured that our team has started work on refunds of expired bundles and related issues”, the statement read.

Thirteen countries across Africa experienced Internet outages on Thursday due to damage to submarine fiber optic cables. The countries including Ghana, Cote D’Ivoire, Nigeria, Liberia and South Africa. are still suffering from nationwide outages.

The outage was caused by damage to international undersea cables running along the West African coastline. The cuts occurred somewhere in Cote d’Ivoire and Senegal, with an attendant disruption in Portugal.

Story by Y Adjapong